Contact
Printbuddy is operated by Sonic Group Limited.
Questions about an order or about your Printbuddy? Send us a message with the form below and we will reply by email. Please include your order number if you have one.
Use the form below and we will reply by email. If something is wrong with the product, please include a short video that shows the problem.
Contact us
Frequently Asked Questions
The most common questions. Still stuck? Use the contact form above.
Where do I buy paper and label rolls?
Right here in our store: plain, colored, transparent and label rolls.
What does shipping cost?
Orders are packed and shipped on business days. Delivery takes 5–10 business days. You get a tracking link by email when your order ships.
Every Printbuddy printer ships free. Free shipping from $39.
Nothing prints. What should I do?
Check that the roll is loaded the right way round, that the printer is switched on and that it is connected to your phone over Bluetooth.
How do I get in touch?
Use the contact form on this page and we will get back to you by email.
