Refund policy

Refund Policy

Printbuddy is sold by Sonic Group Limited. If you are not satisfied with your order, contact us and we will help you with a refund or an exchange.

Conditions

• Items must be unused and in their original packaging, unless they arrived damaged or defective.

How to start a return

Contact us through our contact page with your order number. We will reply with return instructions and the return address. Please do not send items back without contacting us first.

Refunds

Once we receive and inspect your return, we refund the original payment method. Processing time depends on your bank or card issuer.

Damaged or wrong items

If your order arrives damaged or is not what you ordered, contact us through the contact page with photos and we will make it right.