Shipping policy

Shipping Policy

Shipping costs

Shipping costs are always shown at checkout before you pay. All orders ship with tracking. Every Printbuddy printer ships free.

United States: free shipping on orders from $39, otherwise $4.95

Roll subscriptions (Roll Club) always ship free.

Processing time

Orders are processed and shipped on business days. Business days are Monday to Friday, excluding public holidays. Around Black Friday and the holidays, processing can take longer.

Delivery time after your order ships

United States: 5–10 business days

Delivery times can be longer during peak season, for example around Black Friday and the holidays.

Tracking

When your order ships, you will receive an email with a tracking number so you can follow your delivery.

Late package

If your package has not arrived within the delivery time, contact us with your order number and we will find out where it is.

Change of address

We cannot change the delivery address once the package has shipped. If you need to change it, contact us within 24 hours of placing your order.

Cancellation

You can cancel free of charge until your order has shipped. After that, our Refund Policy applies.

Damaged or lost package

We are responsible for your package until you receive it. If it arrives damaged or does not arrive at all, contact us with your order number and, if possible, a photo.